Telkom takes it further to attempt to bill me for a service that I did not receive.

Telkom not only does not activate and complete my ADSL services, but they are actually billing me for July and August, where it has been nearly 5 weeks since I took out the ADSL line and visited the store several times.

I emailed the branch manager again. Whether he will assist me accordingly is another story, as he has not been very helpful thus far.

Telkom has a very promising sales team and they are quick to sell you a product. Then when you don't receive any service they say that it is IT and they, the ones who sold it, can not help you any further.

Moreover, there is no system to hold employees practicing such poor service accountable, since it's always a blame shift to IT or the "new" system.

Beware of Telkom sales, you my end spending considerable time and resources to merely get an answer with no resolution, no accountability and certainly no feedback or improved service.