Telkom takes hours to answer and 99 % of the time fail to help you in anyway.

Over the last year I have just had terrible service from Telkom. Firstly they take hours and hours to answer at the call centers. When you go to a telkom store they tell you that you have to place orders through the call center in anyway. After you get through and explain what you want, the order is not placed. I had to phone 5 times after that to ensure that the order is placed. When nobody came out or contacted me after 2 weeks, I phoned again and again and again.... i got told that a line cant be installed because of the area - but i had a line there for many years. The second time i got told that the order was cancelled. The third time i got told that there was no order. After many weeks and my ADSL line was finally installed, the speed was not right. I had to phone the technical to sort this out. It took hours for them to answer. When they answered it was again different stories as to why i had this problem. They logged a fault for me. Then when i did not hear anything after a few days - i phoned back. Nothing d was done and i had to explain and report everything from scratch. Again it took weeks and many many hours for me to sort this out. After only a short while of my line actually working - i experienced problems again. After going through the same process for weeks to report my fault and getting a technician to come out - i get told that the router (that i received a month ago from telkom with installation ) was faulty and i should take it to a store to get looked at. I ended up purchasing a new router with my own money just so i don't have to go through the hassle once again On my other Telkom line it goes the same. To report a fault is quite easy, but for the problem to be resolved is a whole different story. I place an order to upgrade my 10mb data line to 20mb . After having to call them again various times, i still get nothing sorted out. I get a bill in the mailbox three weeks later saying that they have upgraded my line but on my speed test it shows that i still have the old line speed. So the process starts all over - AGAIN. Phoning and explaining, getting no feedback , getting a different answer every time i phone to inquire. Finally a technician arrives - he says that the line was never upgraded and i should phone Telkom - AGAIN. I phoned Telkom (again) then i get told that now they first have to put in a request for a downgrade from 20mb to 10mb. The more I explained that it was not done in the first place , the more i get ignored. I just want to get everything in order so that the billing department can correct my bill - as I have not received an upgrade in the first place. I am so frustrated and do not know what to do any more.