TELKOM takes customer for a ride for a year.

I have never had such horrible service EVER in my life. TELKOM has also literally been ripping me off for the last year. I am paying for a 10 meg ADSL line from them. I have done so for the last year. Now that I actually got a job where I have to use my internet, I find out I don't have even close to that. I maybe have a 4 meg line. This is UNACCEPTABLE. I have been trying to contact them regarding this. You have to wait at least a half an hour before they even pick up the line. I logged a fault 3 days ago. Said it was urgent because I needed it to work. They said they would put a rush on it. Called back yesterday. They can't tell me when the technicians will be out. Called back today. Call dropped. Another 30 min on hold, call dropped. Another 30 min on hold. Lady tells me there is no fault logged. Puts me through to her manager (10 minutes hold) Manager tells me I'm too far from the exchange and don't QUALIFY for a 10 meg line WHICH I HAVE BEEN PAYING FOR FOR A YEAR!!! Call drops. Call back, little irate. Call centre puts the phone down. PATHETIC, PATHETIC, PATHETIC. These people are *********** *****s.