Telkom takes 6 months to resolve a simple billing error.

I wish I could give them no stars at all...

June 2018 I decidwd to sign up for the unlimited 10MB home uncapped internet package.

Two months down the line, I recieve a faulty invoice with extra charges and I immediately log the issue on their customer care line.

I'm promised it would be sorted out ASAP...next month the issue was not reaolved and the exrra charges rolled over with interest.

AGAIN I phone in and bring the problem under their attention. I also inform Telkom that I will not be paying the erroneous amount. I will pay each month's new and correct charges, but not August, untill they correct the mistake.

Each month a bigger amount rolls over, adds interest-even after I call in again and again and am assured that the issue is being "escalated" and will be resolved soon.

Each month I receive no feedback, just another incorrect invoice and voice automated phone call as "a is a friendly reminder" that my "account is overdue" and I "need to pay up to avoid disconnection" threat ...

Today I finally get a SMS stating my case has been resolved. I had to phone in (AGAIN) to find out what the reolution was and to ask them to reverse the interest on the (6months) it took them to resolve it.

This is honestly very bad service and I have been researching other internet service providers that may give me better service and my money's worth.

One positive thing was the operator that handled my call today. She was professional, quick and efficient and sorted everything out in no time. She was the only upside of a very long string of BAD experiences and interactions with Telkom.

Thank you, Windy Khanyile. You deserve a commendation. Thanks for actually listening (to understand my problem), and reverse the interest immediately.