TELKOM TAKES 10 DAYS TO DISCOVER A ****** CABLE

Nicwe one Telkom!!! WOW!!! on 14.09 i reported my phone not working and escalated it on 17.09. Sinve that day I called at least twice a day for feedback and was told so many stories I could write a book!. Finally this Tuesday I got hold of a supervisor who listened to me and got a technican assigned to my complaint a whole WEEK after it was escalated. The Technician came out late Wednesday and diagnosed a ****** cable up the road. I now have to wait \a week or more"for my line to be restored. I ask you -- how does it take DAYS TO DIAGNOSE a fault on phone. Why can I escalte a call and get IGNORED FOR A WEEK. Why do I have to call in twice a day and beed to? And now I have to wait until a contractor is appointed to fix the line!. so many people complained and we are IGNORED. you have the audacitry to charge interest on late payments"