Telkom take your money and then forget you

I have never come across such poor customer support. I logged a fault for fibre to the home a week ago. It has not even been assigned to a technician. What's worse is they don't voluntarily tell you this. First you have to spend hours in the call centre queue to be told they are too busy in the area. I drive the area and see no Telkom vehicles around. I guess they are too busy signing up customers for fibre to the home on their promotion deals, and installing fibre that they have no one left to attend to technical faults. So they are very happy to take your money for the fibre, but then heaven help you (Telkom won't) if you ever experience a technical fault. Who is going to pay me back for the data that I pay for but am forced not to use because of the fault which no one attends to? Are they going to credit me? I do not know who to turn to for help. You can't escalate a call once it's been escalated. Telkom don't even bother to keep the customer in the loop. Frustrated! My children have homework to do for which they require Internet. I think we need to start looking at alternative service providers.