Telkom take more than a week to repair a ADSL line

I have logged a fault with Telkom on 26 November 2015 and I called them on 30 November 2015 to find out what the status on the line is. The lady told me that they have looked at the fault but that was it and they could not find the problem. I told the lady that a technician need to come out as the cable is damaged at the pole where the connection is done. <br> <br> Since then no one has contacted me and no one came out to fix the line. <br> <br> Reference number is: 53CTK261115