Telkom take money **********ly and then have terrible customer service

Hi,

I've been charged over R700 for event usage billing, I've not signed up for this and been battling with your agents who cannot assist me or advise what the charges are for. I was told my issue would be resolved in 72 hours, it is now past the SLA, and have not received any feedback. The reference case number is ***8.

According to your agents, a manager can only contact me in 24 hours and they are only able to contact their managers via email, this is not acceptable. I too work from home and work with a chat feature. I have spoken to Engel today, who insisted on ending the chat with me, without helping, I have screenshots as proof. I expect a manager to contact me and for my refund to happen by tomorrow. You've received your payments each month without hassle, why should I struggle to get my money from you. I do not want a credit on my account, awaiting your feedback. I've been with Telkom for over 6 years now