Telkom tablet *** IMEI no ***

Herewith the information regarding my Samsung tablet no *** Imei no *** , job no tel039885 which my hushing Frikkie Veldsman bought on 1/08/2014. When my tablet gave problems, the tablet were only 5months and 23 days old. I went on the Saturday 24 January 2015 toe Somerset West mall Telkom branch where m husband bought the tablet, the person at the service desk refer me to a person at Dion wire enquiry desk to see what the problem were and he mentioned that the battery was the problem, I went back to Telkom but the queues was so long and was already at the mall standing in the queues for hours and had to attend to other work. The following day I went back to Telkom. The Sunday 25 January 2015 I request the lady at Telkom toe book the Tablet in as it was still under warranty and they sent it to the service centre for repair. I went several times back to Telkom every time I stand a hour in the queue Yesterday I went back to Telkom again and spoke to Donavan today 10 March 2015 the tablet is not yet back. The manager Donovan mentioned again that they wait for the service centre, can you please help me with this problem