Telkom Tablebay - no accountability

Went to the branch for a sim swap, gave the consultant Tshaki from Tablebay the number. He located my profile and used my existing number for the simswap instead of the one I gave him.

Lonwabo you handled the call so well. Although you were not at liberty to answer all my questions. You attempted to fix the problem.

Amien Lackay, one of your staff members *****ed up. Who will be taking accountability for the mistake. You are the manager of that branch