Telkom Systems failure

Telkom should really get TIC as part and parcel of training, implementing and COMMUNICATION. I am at my wits end with the helpless customer service or non existence of such.

Please advise on how your systems upgrades affect customers to an extent where even telephonically or in store I cant get a proper reply on a cancellation of a mifi 40G day and night LTE for only a bigger data that is required for myself to effectively do my job, that in turn provides me an income to even afford this or any other contract in the first place.

Heads up - TELKOM, THE CUSTOMER HAS OPTIONS AND IM SO SORRY BUT THIS IS POOR CUSTOMER SERVICE AND NO RETENTION.

Un-satisfied and beyond the protocols of finding any instore assistance.