Telkom systems are the worst

So I decided I want to terminate my cellphone contract with Telkom.I went to Telkom Vincent Park to request termination on 22 Dec 2020 and the consultant agreed that termination has been executed.On 02 Jan 2021 I lost my phone and I wanted to do a sim swap so that I can regain connection. I went to Telkom Howard Centre, Telkom N1 City(very poor service by the way), Telkom Canal Walk, they all tell me that an action was not done by the person who assisted me in Vincent Park in East London. They recommended that I must go back to East London and speak to that person who helped me coz they can't help me at all. I phoned customer services,they also can't help me. I even tried phoning the Vincent Park Telkom, and their number is not going through.Are you really expecting me to drive all the way from Cape Town to East London just to get my sim swap done?

This is so ridiculous marn