Telkom system no longer work

<p>I have cancelled my telephone and all related services via email on the 16th of January 2017. My telephone has not worked for the last couple of years. Every time I report it they investigate but never fix it. </p> <p>Today almost exactly a month later, I receive an SMS from telcom telling me that they have received my request for cancellation Ref nr ********** 87A. They also inform me that a 30 day notice period applies.</p> <p> </p> <p>We phone 10210 and inform them of the problem. According to them I must a) wat 7 to 14 days to see what happens, b) write another email as there is no number for cancellations or c) they cannot help me .</p> <p>Firstly I would like to see the contract that I signed that stipulates a 30 days notice period; (I have used the service for 20 years)</p> <p>Secondly if it takes them 30 days to process an email and an email is the only way to communicate with them I would call that shocking service.</p> <p>I am moving at the end of the month and will not be receiveing bills, will not be using the system and fail to see why I should be penalised for their toatal incompetence. </p> <p>Surely there is still someone employed by Telcom that can do something about this? </p> <p>They spend millions on advertising to attract clients. At this rate it is a waste of money . Rather offer you clients proper service and they will flock to you for more. </p> <p>One peeved off customer.</p>