Telkom system locked me out and i paid my account

I am so disguisted at how Telkom treats us as their customers because they know very well that we cannot take them on as we are too small. I have skipped a payment in December due to some complications that messed up my finances after my wedding. I am not denying it was my fault. I understood the implications that I would be solft locked. Which i was shortly in January. I Before that I tried to call in to make an arrangement but the call centre was not responsive for me to get through and in my numerous attempts I had to bail out because i didn't have the time. I was soft locked while trying to organise my uncle's funeral in Giyani which made things so complicated. Nonetheless I was able to find ways around. I was hoping that once they had debited my account on the 25th for both the months of outstanding R1971.41 that all will be back to normal. It is now the 3rd of February after having debited my account on the 25th, I am still not able to make calls because their system has failed to reset my account for this months which means my life is more complicated, and the only reason I got when I called was that it does not make sense and they will resolve it in 2 days, it has been more than 5 days and I am still where I was. This is so frustrating and irritating because my life is on hold as i work from my phone, I don't have any access to emails and whatsapp unless I am in a hotspot. . I honestly regret the decision to move to Telkom because this is the 4th I have a situation which they caused and take for granted.