Telkom - System is down every day

Monday - 2018/08/27 - I have called Telkom to upgrade from our 10mb line to a 20mb line. I was informed that the system was offline, but they could still place the order and it would take up to 48 hours to be completed.

Wednesday - 2018/08/29 : I called to follow up as we were still on 10mb line speed. I was informed that there is an internal error on the server that is causing the order to be 'stuck' and that they would escalate the problem to IT and it should be resolved within 24 hours (including the line upgrade).

Thursday - 2018/08/30 : Called again to follow up. They told me system is offline and that I should please call back in the next three hours. I called back after three hours (multiple times during the day) and every single time I got the same answer.

Friday - 2018/08/31 : Called AGAIN to follow up on the order. I was notified that the order was stuck and that they will escalate it to IT. Further more, it would take up to 5 - 7 working days to upgrade the line speed.

Monday - 2018/09/03 : Called to follow up after 15:00. System is offline.

Tuesday - 2018/09/04 : Called again to follow up. System is offline, they cannot assist me.

I have NO idea what the IT department is doing, because it is clearly not their job. It is super frustrating to hear the same story every single time I phone and further more get a different time estimation from different sales people. I have waited 7 days after I was told 48 hours and I still haven't got what I asked for.

It is pretty pathetic how Telkom runs their business to allow this and I think that I'll just be taking my business elsewhere if they are not willing to accommodate.