Telkom switches of service at own will.

Item: Telkom
Rating: 1
Author: monique J

On Thursday (22/11/2018) I got home and my internet was not working so contacted service provider (which is not telkom) all was good on their side. So thought maybe Telkom was working on the line. Friday got home and still nothing I called to find out they have disconnected it without my consent or knowledge. Then the lady said I would need to order it again and it should be operational by Saturday/Monday. As they need to switch it back on at the exchange. I get home today still nothing I call in to find out the person on the other end can not assist. So where to now? I can not believe that they just disconnected clients without even speaking to them. This is absolutely shocking. I want this problem resolved.

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monique J's updateReviewer Update

29 Nov 2018, 17:05

So now it's Thursday 29/11/2018 and no surprise Telkom has not contacted me . I have called the call centre none stop to fix the problem they broke and still no conclusion to the problem.

monique J's update29 Nov 2018, 17:05

Reviewer Update

So now it's Thursday 29/11/2018 and no surprise Telkom has not contacted me . I have called the call centre none stop to fix the problem they broke and still no conclusion to the problem.