Telkom suspends my account for 14 working days

I received a message today 22/09/2015. That my service has been interrupted.<br> <br> I phoned Telkom they said my account will be suspended for 14 working days because my account is in arrears. BUT on the 15/09/2015 AND 16/09/2015<br> <br> They debited my account and it is not in arrears..... now I have to sit without e net and I need my e net for work every day.<br> They said it should clear on their side and takes 7 working days and another 7 working days to unlock my account. NO ONE phoned me NO ONE emailed me. <br> (they had my wrong email had to correct it today after I check my details every time I phone in adFinity they spelled adSinity (who miss hear an F for a S?)<br> They just sent me an sms to say that I should pay and if its paid I can ignore the message which I DID cause the money is off my account and I have proof!!!!!<br> But just like this now out of nowhere they suspended my account and no one can give me a department to to escalate my problem or to reactivate my account???<br> They debit me on the 16th and they cant see money on their side?? You can see immediately if a debit was returned which is not the case.<br> It is now easier for me to just end my subscription with Telkom tomorrow and go to V