Telkom suspended my WiFi account for no reason.

Telkom disconnected or suspended my WiFi service without any warning. It was assumed that I was in arrears but not giving them permission to run a debit orders on my account they charged me for for every month but instead I paid the account in cash on the suggested day. There was no arrears according to my statement that is due on the 1st of July 2019. Calling the call center is like trying to explain your situation to closed window. Every person at the call center reads from the system and no one is able to provide you with good information or even suggestions. You have to wait for up to 72 hours before you may get some sort of response. I went to Telkom office at Key West in Krugersdorp and has to report my reason for the visit. The lady informed me the Telkom will phone while I am standing there in the store. The person who responded to the query was the same as all the others. Just following protocol. I requested to speak to a person but they said it is not possible as I have to work through the call center. I saw that the one worker's station was open and asked him if I can speak to someone who can listen to me and who can help me with me problem. He said I will have to go to Centurion to speak to someone "but what is the problem" he asked. I showed him statement that is due without any arrears and that my service was suspended. He took my statement and went to the manager who then tried to help me but could only do what they could. That is what I call service. Try to do something. I have learned that the banking account that was on my debit order was the wrong account and that an amount of money was taken out of my account to another account. This young man is Corrie from Key West. I give him 10/10. But the rest of Telkom is 0. It has been 32 hours without any service, no internet, no emails and most of all no income.