Telkom suspended my service without any communication

I’m writing this review out of sheer frustration. I have an active internet contract with Telkom and make sure to pay on time every month. Despite that, I’ve been without service for over 30 hours now. To make matters worse, my account was suspended without any explanation or communication from Telkom.

I contacted customer care early yesterday morning, and the agent I spoke to—named Vuyisa—assured me that my issue had been escalated after confirming that I do not owe Telkom anything. However, when I followed up today, I was shocked to learn that no escalation had taken place.

Now I’m being told again to wait another 5 to 24 hours. That’s absolutely unacceptable. Why should I have to wait, especially when the issue was caused by Telkom in the first place?

How can a service provider just suspend a customer’s service without any form of communication? This affects more than just my internet access—it impacts my ability to stay in touch with family, and in case of an emergency, it could prevent me from notifying my employer if I can't make it to work.

Telkom needs to take accountability and compensate me for this major inconvenience—and no, I’m not talking about a few hours of free data. I expect a proper resolution.