Telkom suspended my service because they havent allocated my payment

Telkom has suspended my internet service but get this.... I have paid via debit order but due to the fact that they havent allocated the payment they have cut off my service! When i phoned they said I need to wait 7 days! So i have paid for my month but have no access for a week? Who refunds me for the week? Customer care is useless They dont offer to escalate the matter. They dont provide any solution. The consultant said we cant help you. You must wait.