Telkom suspended my service after deducting my money

My name is Zola Promise Mahlangu, and my contact number is ***. I am writing to you with deep regret regarding the Telkom contract I have with your company.

Recently, I have encountered a significant issue with Telkom whereby my router has been suspended. This has caused a great deal of inconvenience for myself and my family, especially as my children rely on the internet for their school work. Despite numerous attempts to contact Telkom, I have been informed that my service will only be reinstated within 7 working days.

This situation has made our lives extremely difficult, particularly as I am currently hospitalized and unable to attend to this matter in person. I find it disheartening that, despite my efforts to reach out to Telkom for assistance, the resolution time provided was not satisfactory.

I feel compelled to share my experience as a cautionary tale to others considering entering into a contract with Telkom. The lack of timely and effective support provided to customers is deeply concerning and has had a direct impact on my family's daily life.

I kindly request your urgent intervention in resolving this matter and reinstating my services as soon as possible. Your prompt attention to this issue would be greatly appreciated.

Thank you for your understanding and assistance in this urgent matter.

Warm regards,

Zola Promise Mahlangu