TELKOM SUSPENDED MY PAID FOR SERVICE

Telkom Pavillion has the worst customer service ever. My line has been suspended even though the payment was deducted from my account. i went to the pavillion branch and spoke to consultant Siphiwe Ngidi who gave me his email address to send all my details as they could not attend to my query as the store was to close in the next 30 minutes. he told me he forwarded my details to billing department. the next day i sent him my statement as proof of payment & nothing happened. two days later i went to the store again & he promised me that he was going to forward my email to his manager to attend to it. i have sent the 3 emails with no response from them. My phone & router have been suspended, i have missed my exam because i have no access to WiFi which is paid for. this evening i am suppose to write another exam but i still have no connection. My name is makhosazana mwandla cell no ***. i believe i will not be paying for the month of June since my service is suspended for no reason.