Telkom suspended my line and cannot tell me why.

Dear Telkom

On Friday 16 October 2020, Telkom suspended my internet at my residential address (land line). Telkom did this without warning or any communication from their side. No emails, not SMS, nothing. I called Telkom on the same day, and asked them why they suspended it. Initially the call centre agent said that it was because my account is in arrears, but she eventually saw that my account is NOT in arrears (as per the latest statement that Telkom emailed me on 12 October 2020), and she escalated the enquiry to the team leader, who then later that same evening, un-suspended the line. On this day, the call centre agent apologised profusely and said that it was definitely a fault on Telkom’s side, as there was no legal reason why they suspended my internet in the first place. She said that she can see for the last 12 months, the debit order has gone off successfully each and every month and the account is not in arrears.

Then, yesterday Tuesday 20 October 2020, without warning or any communication from Telkom (again), they suspended my internet once again. I called Telkom again and asked them why? No one at Telkom can now give me a straight answer as to why they suspended my internet, even though my account is not in arrears.

Can someone at Telkom please urgently contact me and tell me why they suspended my internet? I am paying for a service, but Telkom is refusing to offer said service.