Telkom suspended my account unfairly

Telkom

This is not simply about my frustration. The issue is that your actions have now placed my work and my professional reputation in jeopardy.

My account was suspended due to an outstanding balance, yet I was not notified timeously that there was an amount outstanding. I did not receive an SMS or any other notification advising me that my account was at risk of being suspended.

Please stop referring to the turnaround time for payments. I understand that EFT and EasyPay payments may take 48 hours to reflect, but that does not address my complaint. My concern is why I was not informed about the outstanding amount before my account was suspended.

I made a payment of R200 yesterday after I became aware of the situation. It is unfair that I should now be expected to wait for the turnaround time when I was not given reasonable notice of the outstanding amount in the first place.

I am the customer, and I also have rights. The fact that your internal payment process has a turnaround time should not mean that I must suffer the consequences of an issue I was not properly informed about.

I simply explain to my manager that my work has been affected because of a suspension that I was not properly notified about. This has put me in an extremely difficult