Telkom suspended my account for no reason

I am furious. My telkom account was suspended. My account is up to date. When i phoned the customer care someone answered and told me my account is not in arrears and that he will email his supervisor and that i must hold on the phone. I was holding on and then our call was disconnected. I have been trying to phone telkom again the whole day and no one is answering my calls. I have a job and i use my phone all the time and now im being suspended for no reason. The debit order went off 5 June 2020 and the next one is only due 05 july so why was i suspended?