Telkom suspended my account and no one knows why...

I have recently moved to a different location and for some reason moving my line and getting it back up and running like it was has been a nightmare..

I put in a request to move the line about a week before we moved. Three weeks later, telkom finally moved the line. The line was running ok for about a week, then it started giving trouble. I was on a 4mb/s uncapped adsl package and want to upgrade to a 20mb/s uncapped vdsl anyway, so I decided to go and see telkom and sort things out.

After waiting an hour to move through the line and talk to a consultant he simply told me that for some reason the "process of the line migration has not been closed off on the system". He then told me to give it about a week and try again.. So i did that.

The following week I went back to see if it was all sorted out, after waiting another hour or so in the line I spoke to a different consultant and he told me the same thing as the guy before, "The system shows that the process is not yet closed off on our side". He then logged a fault and basically told me his work was done and I need to sit tight and wait now... So I did that.

It has now been a week since I spoke to someone at telkom stores, I've not recieved any confirmation regarding the line being closed off on the system, No sms, No email.. nothing.

To make matters even worse, my iternet has just gone down.. I phoned 10210 from my landline and they told me "the account has been suspended" I have payed all my accound in advance and have the invoice for the payment.. What the hell is going on???

I honestly don't know why it has to be such a hassle with these guys, I haven't had a problem in the past and the internet has been really good up until now.. but this is pathetic.

I have phoned, complained in store and now I'm leaving this here.

Someone needs to fix this!! The service you guys have shown through this process is the worse I've experienced. YOU GUYS DON'T CARE ABOUT YOUR CUSTOMERS!!!