Telkom suspended cellphone service for absolutely no reason.

Telkom has randomly suspended my account for no valid reason. I have not missed a single bill payment yet my cellphone service was switched off. This started in May and after 3 phone calls my line got turned on after about 2 days. For only 2 days after which it became suspended again. My cellphone service has been off for the whole of June thus far and despite various calls my service is still off. Each consultant at the call center says there must be a mistake on collections side since there is no amount over due or in arrears - nor has there ever been. They each 'email' some other department and tell me my service will be on within 24 hours. There is no escalation process or anything the person on the line can do for me.

I am paying for a service I am not receiving. I am a pregnant woman who has to drive around with a dead cellphone with no way of contacting anyone in an emergency. I have chosen to cancel my contract with Telkom which I am surely going to be charged for now as well - WHILE being charged for June at which time my service was completely off.

Are consumers powerless to this type of abuse and bullying?