Telkom-Suspended an account for no reason

On July the 2nd 2020, my account has been suspended. Finally after 30 minutes on the line one of the consultants answered. I requested to know why my account has been suspended but my latest payment was made on 30 June 2020, on time. I've never been late with a payment nor in arrears. The consultant, Lumka, told me she will sort the problem out. It will take about 5 hours to fix and I'll be able to use my phone in no time. She will be contacting me personally, was what she said. It's been 16 hours already and nothing has been solved as of yet! I have been yet again on the line waiting for an available consultant for another half an hour. I have had enough of this neglances.