TELKOM SUS2PENDED MY ACCOUNT BECAUSE THEY CANT FIND MY PROOF OF PAYMENT

Hello Peter

I would like to be firstly express my dissatisfaction with Telkom. I took a contract with them through apple iphones6 and I took two contracts and within 3days the phones were taken back and the contract cancelled due to the fact that the contract was done wrong and the representative of Telkom at apple were misinformed. they took back the phones and asked I cancel the insurance taken with Telkom through an email finland which they gave me and I did so but never got feedback. I was then given a new contract of two iphone8plus and I took two and took insurance as well. due to the delay of the other contract being cancelled I was advised that I would need to do manual payments. I started doing my manual payments a month after realizing they did not debit. paid for both months and both insurances times 4. called and asked where to send proof of payments and they gave me a document email and I sent through. to my surprise I got a text saying I owe R464.33 I called to inquire and they told me its for the iphone6 insurance, I explained to them that I had taken new phones and had cancelled those contracts but still nothing. they sent the same text from the 16th June to 20june, 24th June, 28 June, then in july it went up to R2956.25 and I called and told me I had paid and sent through proof of payments and the assistance gave me his and asked I actually send to them they will escalade the issue on my behalf. but then I kept getting the text on the 04th July, 08July, 12th July,16 July, 21July,25 July, 29th July, and then August happened and now the amount moved to R5448.17 this was on the first and the 05th ,09th,13th,16th, 19th,26th, and September it got to R7940.09 and got the ongoing texts as well meanwhile calling and sending proof of payments and being told they escaladed it with management and now Saturday the 08th my lines were suspended and both including the other phones and still I call and text and I have app**** for work and I have a child using their phone to watch videos of projects since they busy writing engineering exams, everything is on hold yet I owe Telkom nothing. today the amount went to R13264.08 and apparently they still have not cancelled my old insurance. I have called and emailed a thousand times. am without WIFI and have a child needed their phone to study and I use my phone for emails and projects since am currently on the end of my work contract. I refuse to be okay this inconvenience has caused and still causing me a whole not. the painful part is that I don't even owe them yet they have caused me more money suspending my line. I was told to just wait. I cant really have any form of money for my family due to this number being the current active one. am currently on my old Voda number that no one important knows.

I need my lines working ASAP and for them to compensate on my inconvenience. as much as its important I pay them, its the same importance to me.

Regards