Telkom SURPRISE Contract

<p>Hi there,</p> <p>I am not sure if this is the correct platform but Im going to give it a try.</p> <p>I am so stuck. I have recently been entered into a 24 month fixed line contract by Telkom without requesting it. I realised this when one day I received an invoice with about R600 extra on my monthly bill from Telkom. This was received on the 19th April 2016 I immediately called 10210 who sent me from clerk to clerk in various departments for about 2 hrs. They told me a cancellation would result in contract cancellation fees (which I obviously shouldnt be paying as it was not me who took out the contract to begin with) and that the only way to dispute it would be to go in store. When I went in store they set an action which they assured me would resolve the issue. Two weeks later I returned to find out the status of my account (because the money had automatically been debited from my account). I got a terrible response where the lady helping me lost her patience with me after telling me there was no action on my account and I had to phone 10210 and me obviously telling her what they had told me in the first place.</p> <p> </p> <p>I feel like I am between a rock and a hard place and honestly dont know what to do or how to dispute this contract. I need to get this sorted as this surprise contract is a big blow and I cant actually afford the excess every month.</p> <p> </p> <p>Please could someone help or at least direct me toward the correct place to resolve this issue.</p> <p> </p> <p>Thank you</p> <p> </p> <p> </p>