1 reviews | Active since Jun 2016
Telkom support(is it out there?)
<p>I've recently switched over to your LTE offering. I've now tried around 9 times to get in touch via your website and all requests are seemingly ignored. This includes the one only link available to me to upgrade my package (which I am seriously, seriously reconsidering). In addition, despite originally being assured that this offering is not shaped at all I am seeing strong evidence to the contrary. Is it possible to get some assistance/support without phoning in and holding for 45 minute?</p> <p> </p> <p>The LTE deal is great (when it actually works) - my one reservation in switching to Telkom was the historically poor support... sadly, that doesn't seem to have changed. Do I have any options for getting out of the contract that you forced me into to use this offering?</p>
Good day donovancar
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Good day donovancar
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
So Telkom got back to me after 3 days... completely ignoring my technical issues and promising that someone from sales would get back to me to sell me more stuff. I mentioned I had technical concerns but gave them the details anyway... it's now been 12 days since that and absolutely nothing. Is that the kind of support I should expect in general? If so can someone answer the question I have already asked (and which was ignored): Do I have any options for getting out of the contract I was forced into since the service and support is almost non-existent?
So Telkom got back to me after 3 days... completely ignoring my technical issues and promising that someone from sales would get back to me to sell me more stuff. I mentioned I had technical concerns but gave them the details anyway... it's now been 12 days since that and absolutely nothing. Is that the kind of support I should expect in general? If so can someone answer the question I have already asked (and which was ignored): Do I have any options for getting out of the contract I was forced into since the service and support is almost non-existent?