NM
Nhlanhla M

1 reviews | Active since Jun 2017

24 Jun 2017, 11:52

Telkom sucks, they need a strong competitor

<p>I wanted to change Service Providers (SP) to Afrihost. So they disconnect their services in order for Afrihost to take over the service. Afrihost tried their atmost to get the line from telkom in order to start managing it. They get nothing and a month passes. My work is a stand still my clients are complianing and some are pulling out.</p> <p> </p> <p>Eveytime I call them to release the line I get a new clueless call centre agent who tells me the line has been released for Afrihost to take over. When Afrihost checks nothing. This does for a moth and then a month and a half.</p> <p> </p> <p>So I get fed up I call Telkom to cancel the order, forget the whole thing and put everything back to the way it was. I dont want to change anymore this whole process is costing my business money.</p> <p> </p> <p>Guess what? Half a week, in lightning speed I'm back on, you'd swear this was a ploy to keep my line with them. I'm so angry.</p> <p> </p> <p>Right when I think my woes are over, then enter the monthly bill with an extra chagre of about R500. So basically I'm paying extra for their incompetence. They couldn't transfer my line to Afrihost now I have to pay for it. That is Grade A nonsence.</p> <p> </p> <p>Peter I dont want to pay this please step in. </p>

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Replies (2)
Telkom
Telkom's reply26 Jun 2017, 14:45
Official

Good day Nhlanhla,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Telkom
Telkom's reply26 Jun 2017, 14:45
Official

Good day Nhlanhla,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team