BW
Beryl W

1 reviews | Active since Mar 2016

28 Jun 2017, 17:14

TELKOM SUCKS PILES!

<p>I have been struggling for three days to do an out-of-bundle top-up. The option is available to do it on line with a credit or debit card, but when you try and do the transaction, it tells you that Telkom is not a registered merchant of Absa bank. So you phone their sales line: 10213. Each time you talk to a different person, all totally clueless about their jobs. I eventually went into the local telkom office, who told me they couldn't help me. I had to phone 10213. I went back to the office and was then informed that my husband had to be present before they could help me, as the account is in his name. I phoned him and had him travel across town to my place of work, to talk to the consultant at telkom. They then allowed me to give details and they ASSURED ME that the 100GB of data that we requested would be available immediately, and even provided me with a reference number. My husband returned home only to find out that nothing had been done. When I phoned 10210 today, they told me they couldn't help me and I was to phone 10213. I held on for nearly 20 minutes, listening to their awful music and still got nowhere! I don't want the data for NOTHING! I AM PREPARED TO PAY FOR IT! WAKE UP TELKOM!!!!!!!</p>

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