TELKOM SUCKS ON ANOTHER LEVEL

Telkom SUCKS on another level -my line has been out of order since 20 December 2018. I am unable to log a fault on-line as there is a general fault in the area. On 17 January 2019 I get an sms from Telkom saying the area fault has been restored if i still have a problem I need to report the fault. I proceed to log a fault telephonically - the call agent once I get through lambasts me because I have not bothered to log a fault before so now I cannot complain about the line be out of order since December, and refuses to understand the part about you cannot log a fault online if there is a network outage. Eventually a technician arrives on 29 January despite me being told numerous times the technician has the fault on hand. The man tests the line in my house and advises the problem is with the line. After 2 hours he returns and says the cable has been ******. I ask what now he doesn't know? One month the phone has not worked!!!! Telkom is totally not interested. WHY after all the cable thefts Telkom has had have they not come up with an alternative option to provide a telephone service. WHY am I not told take you business elsewhere tElkom CANNOT offer you a WORKING landline. Today I decide to cancel my Infinite call plan on my landline - after much questioning and requesting verification on what I am actually trying to do the person tells me I cannot cancel this plan as the SYSTEM cannot verify my address, after 25 years I have paid for the service that NEVER works and now Telkom cannot verify my address. Now I have to wait for someone in Telkom to verify my address despite asking the Agent how they do this I still have no idea, then I need to phone back in 48 hrs to see if they have done this and keep phoning until they do? If this wasn't so pathetic it would be funny. Telkom are NOT providing me with a service, cannot verify my address and have NO IDEA or worse still PLAN or alternative SERVICE offering so I must just wait - Oh and pay when the bill arrives to a service I don't get.