Telkom sucks now with service.

I have submitted my complaint to telkom on 19 August 2018 still going on. After 2 weeks i went to hello peter as my complaint has been dragging on. I received response from Noleen at telkom social media and was given a case number One week down the drain untill 10 September nothing is happening . I keep on getting reference numbers and waiting 72hrs with still no joy. Telkom is starting to **** me off. If i don t pay my account telkom is fast to send messages but sorting out sh 1 t they caused on their side takes ages and excuses. I have purchased r140,00 2gig data bundle on the app on Sunday 19 august and did not receive the data. we could not contact the company due to problems on their side. i have received a case number re my purchase i did not receive and was told the problem would be solved in 24 to 72 hrs . it is nearly 2 weeks now and still no refund or data. i contacted customer care. 0n 30 august and was told my case number was closed. the lady gave me a new number and informed me it will be attended in 72 working hours only. What NOW do i still have to wait another 2 weeks before i get service or how does it work.

I have been a loyal citizen supporting telkom for years and have never had this type of poor service

I have rated telkom highly but after this poor service and closing a case without solving it by refund or data will change my mind rating their service from HERO to ZERO