Telkom SUCKS ..It is making their OVER BILLING, the customer's problem!

I took up a deal for a modem at R199 per month. Two modems were delivered instead of one and I immediately returned the extra unopened modem to the Telkom store at the Clearwater Mall branch in July 2017. Despite the extra modem being returned, Telkom continued to bill me for 2 modems regardless of my countless requests (on email and social media platforms) to them to fix their invoices.

I then decided to stop their debit orders and they terminated their service and listed me as a bad payer at the Credit Bureau while continuing to overcharge my account! When I told them that i wanted to cancel their contract as I was not happy with their lack of customer service, they told me that I would be required to pay early termination fee penalty. They only corrected their billing in January 2018 and they deducted R900 from my account on 26 January 2018.

Despite the fact that my account is now up to date, they still have not re-instated their service. So i will AGAIN be expected to pay for the service that i never received!

I logged a case number ********** 0 requesting them to credit me for the months that i was not using their modem/service and I have not received feedback on the matter. Had they billed me the correct amount in the first place, I would not have stopped their debit order. I am disgusted with their customer service!!