Telkom Sucks, I have never had such bad service in my life!!

On The morning of Wednesday the 23rd of April I received a SMS saying that due to non payments my Telkom mobile account is going to be suspended, I then visited the Telkom shop in Cape Gate, the attendant checked for me and told me that its a mistake as my debit orders and the like have all gone through and there is nothing to worry about. At 6 minutes to 2 pm tghe same day I got an SMS saying your service has been interuppted pls. contact 8.ta call center blah blah, which I did. after battling a few times (due to the message service putting me into a loop) I eventually got out of the loop and someone answered, I asked about why I was suspended and they told me I have exceeded my credit. which is very strange as I have a contract and am post paid. I told her that and she put me kn hold and eventually I was kicked off. I called back and again battled with the voice messages but broke through the **** and got another person to answer. I asked her the same thing and she gave me the same answer - after asking more questions she looked depper and told me I owe Telkom R14000 rand for some reason, and then asked if I have changed or cancelled my contract, (which I have not). She told me that she would be logging a call for this and gave me a reference number, saying that my number would be down while they are doing an investigation. I have since called the customer line 3 times and I get told to call back in an hour as the system is down, I call back in an hour and get told it is still down and I must call the next day. I am basically stuck in this loop and unable to get any answers, when I ask what I can do about it I get told they don't know what to tell me but they cant help me. Today I visited Telkom store in Tyger Valley the young man (Joshua) looked for me and told me it has something to do with my Credit again, after explaining again, he tried to look at my billing and said the system is down, Sorry there is nothing he can do He doesn't know what to tell me. I have also heard nothing regarding the call that was logged(If anything was logged at all) # ***2 and believe me they have still taken the Debit order off for May for the contract even though it is suspended!

Please explain what a man who has had a Telkom account for 9 years now paying his bill on debit order every month, upgraded his contract 4 times already without an issue, is supposed to sort out an issue when all of the ways given to him to sort it out are being blocked and no one can do anything, I guess Hello Peter and then ICASA is the only way!