Telkom Sucks

My ADSL line has been down for over three weeks, and I have phoned now 4 times to ask on status of fault that was reported "I will escalate your call" is the answer I get. I have a reference number and two escalation reference numbers and today they wanted to give me a third escalation reference numbers. I asked to speak to manager, guess what managers are supreme human beings and cannot be transferred to, but I will send them an email stating your case and stipulate the reference numbers, as if that is going to help I ain't holding my breath PS I am working from home with a diagnosed comorbidity as issued by my doctor. This was conveyed to them and evidence of this offered