TELKOM SUCKS - EXTREMELY BAD SERVICE

E-MAIL TRAIL: EMAIL 1

From: ********** ********** Sent: 19 October 2018 09:34 AM To: ********** Subject: FW: **********

Dear Vusi,

Once again thank you for your assistance yesterday.

Please find herewith the cancellation form.

As per the form – We only want to retain the e-mail address – **********

Kindly confirm receipt and cancellation date by return e-mail.

E-MAIL 2:

From: ********** ********** Sent: 30 October 2018 07:42 AM To: ********** Subject: FW: **********

Dear Vusi,

Please see attached form duly completed – kindly confirm receipt.

Thank you

E-MAIL 3:

From: ********** ********** Sent: 23 February 2019 09:36 AM To: Vusikhaya Nquma (V) Subject: FW: THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!: **********

URGENT ATTENTION REQUIRED URGENT ATTENTION REQUIRED URGENT ATTENTION REQUIRED Good day,

RE: ACCOUNT NO. ********** 09482 CANCELLATION : **********

1. The above matter refers. 2. We have been sent from pillar to post with this number transfer. 3. At the time of cancellation, we were advised to cancel the line online however no one at the call centre could explain to us how and now WE ARE BACK TO SQUARE ONE AND I AM FEDUP 4. The number: ********** was moved across to Mr. Leroy van der Mescht, Id No. 810 ********** 08 2, my husband, copied herein. 5. After the move, we cancelled the aforementioned number with yourselves on a. At the Alberton City Branch – which was no help b. Tried to obtain assistance with the call centre and then by e-mail on i. The 19th of October 2018 and again ii. The 30th of October 018 as per the trail e-mail below. 6. The previous owner Mr. Paul Sonnekus is STILL receiving bills? FOR WHAT???

KINDLY ENSURE THAT THIS LINE IS NOW CANCELLED FINALLY AND FURTHER ENSURE THAT THE CHARGES ARE WRITTEN BACK/OFF AND FURNISH US WITH PROOF THEREOF. I AM FEDUP WITH TELKOM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

YOUR REPLY :

From: Vusikhaya Nquma (V) ********** Sent: 24 February 2019 10:40 AM To: ********** Subject: RE: THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!: **********

Good Day Mr Leroy

Kindly be advised ********** was cancelled on the 21/11/2018.There is only one number active now which is ********** 321.

E-MAIL 4 (FROM ME) - PS. LO AND BEHOLD, MR SONNEKUS RECEIVE'S ANOTHER BILL!

From: ********** ********** Sent: 26 April 2019 10:08 AM To: 'Vusikhaya Nquma (V)' ********** Subject: RE: THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!: **********

THIS IS UNACCEPTABLE !!!!!!!!!! I AM FEDUP !!!!!!!!!!!!!!!!!!!!!!!!! I WANT A MANAGER TO CALL ME TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!

How long must we struggle with this account?????????

FIRSTLY – THE ACCOUNT WAS MOVED FROM MR PAUL SONNEKUS TO THE NAME OF MR LEROY VAN DER MESCHT BUT MR SONNEKUS IS STILL RECEIVING A BILL????????????????

SECONDLY THE LINE WAS CANCELLED YET THE OLD ACCOUNT OWNER IS STILL RECEIVING A BILL?

I EXPECT FULL FEEDBACK ON THIS AND FULL EXPLANATION AND A MANAGER TO CALL ME