Telkom sucks

Today I walked into telkom to make myself a simcard I lost a few weeks ago....I give them the number and they end up deactivating my wife simcard and making that number instead...

My problem isnt the mistake they made ...mistakes happen but when it does try and rectify it not bull**** the customer about the situation and that they can't reprogram what they deactivated

I use to work at telkom and the problem is there's too many idiots working in that company that either doesn't know what they talk about or doesn't want to find the solution simcards can be activated or deactivated remotely if you give the address where a sim is currently at whatever they broke they could fix if they tried getting the right department to handle the issue but no they can't do it cause they not equipped to deal with fixing the **** they broke....as a telkom employee I use to struggle for hours to fix stupid **** like this that customer care deactivate or just not do what they being asked by the client to do....as a customer telkom sucks has always sucked

I was taught as a telling technician to do the right thing right the first time.....what are they teaching these idiots now