Telkom Sucks Bunch of #

I have a tekom adsl account and 3 cell phone contracts with Telkom they called me on the 31 January 2015 to tell me they are upgrading they network in my area and it will be sorted out within 24hrs. today is the 05 February 2015 and my line is still not working when i call in i wait 1 hr before getting through 10217 adsl helpline for Telkom Business they tell me the technician is working on the issue as we speak but the Telkom technician calls me in the morning today at 9am tells me he is on his way to my place and it is now 4pm and i am still waiting for him what kind of customer service is this and Telkom bills me R1700 a month and this is what we get in return i my business is not operating the entire week till today due to my Line Speed just decreasing all the time and now i loose out on an entire weeks production and still have to pay Telkom for all this down time when is them at fault please assist me on this as this is very unorganized from a Market leading brand. Kind regards Mr F Ali ***