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Annelien A

1 reviews | Active since Feb 2020

12 Feb 2020, 18:32

TELKOM SUCKS BIG TIME, SHAME ON YOU

We had an ADSL Telkom line, but moved to a new property in October 2019. We phoned numerous (10 +) times for Telkom to assist us to re-install the ADSL line for us at new property. First they told us we are in arrears, then changed the tune that they can not move it, no Fibre near us or any Telkom lines, but close to us they do indeed have Telkom lines. We could not make use of our facility, which was the Telkom ADSL uncapped package. We phoned Telkom for alternatives as they did not offer any help there either. Eventually we got the info out of them that we can make use off an LTE router, this was promised when spoken to Telkom Customer Consultant. I personally made sure that all the info etc was in order, and they would phone me the next day with order number etc. We are still waiting.. phoned them from beginning Feb last week, and the week before and the week before. A visit directly into the Telkom store 1 Feb did not help either, they promised that all will be sorted and that we will get the LTE router by Friday 7 Feb or latest Monday 10 Feb, and we are still waiting. TELKOM SUCKS BIG TIME AND I WOULD BE ASHAMED TO EVEN WORK THERE, OR ASSOCIATED TO THEM EVEN REMOTELY. It's a ****** shame....

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