Telkom sucks at communication and service!

<p>My story started when we experienced so many Internet outages in my area in October last year. I received numerous sms's every other day "apologising" for any inconvenience caused. It became so bad that even the days when the Internet was supposedly working, it would just cut while I was busy working or surfing the net. I then decided to lay a complaint and wanted to cancel my services. The agent at the call centre then told me that if I were to do this, I would incur cancellation costs for penalties and breaching my contract, which I found appalling seeing that Telkom was not keeping there end of the bargain, which is to supply me with Internet services. Another point which raised my eyebrows was, when I refused to pay the cancellation and said I would like to downgrade to the lowest package, as I was told I can move between the different speeds and GB pm as long as I don't cancel; I was informed that that too, would constitute some penalty fee. This became really frustrating as I felt stuck with this stupid contract until June 2017. A gentleman then called me from the retentions department, 2months later... mid December 2016 and offered to rectify the matter by offering to send me a mobile modem and sim for free, which would give me the opportunity to use my data when outages occured. He was very nice and really tried to help, or so I thought. I went to Telkom today to follow up on this package, which was due to receive via courier within a week or so, but to my surprise the lady at the Telkom store said that there is no record of this, that that promotion ended early 2016 and that if I have not received a reference number or further communication I should take it as false information given to me to stop me from cancelling. This really got me fuming as I feel it's one bullsh#t story upon the next to cover up for the previous mess up. To top it all, I requested to have my address changed as well and I asked the gentleman on the same telephone conversation if I would need to give notice to which he rep**** no, you can just log a call and a technician would come and have the lines moved... another load of ****, as there is a 2 week window in which they do this, so had I known I would not have been sitting without a phone or Internet since the 29th of December 2016. No reference number received, no call, no nothing! I am truly so disgusted by the horrific service I've received time and time again and I really would never refer anyone to Telkom. So much for a communications company!</p>