Telkom Sucks!!!

I am completely horrified and appalled with the lack of service delivery from Telkom. An application for wi-fi connectivity was made in September BEFORE ECO- MOBILITY NO LESS and it is noW over a month later and still no wi-fi at home!!! the reason given was that the technician was not equipped to repair a damaged cable on the property...the notes on the system indicates that pipes need to be repaired (I fully agree, however the piping encasing the cables obviously can only be repaired after once the CABLE has been repaired!!!) I fail to understand how a technician is ill-equipped to repair CABLES?? even more horrifying is that when i called this morning very furious and ready to cancel, there was no hesitation to transfer me quite promptly to cancellations - THIS AFTER MY R700 DEPOSIT HAS BEEN PAID OF COURSE..