ZM
Zingisile M
1 reviews | Active since Aug 2015
11 Aug 2015, 13:56
Telkom sucks
I am not impressed by Telkom Mobile at all, my service was suspended due to Non-payment, I went to the bank on Thursday (06.08.2015) and made the payment, I was told I should wait for 48 working hours for my service to be up and running, today I called since 08:00 am and I was told that it will be up and running within 5hrs, I made a follow up after 5hrs and now they giving a story that I should wait for 72hours to activate my service, like really? They see the payment its up to date, so why can't they activate it. I am NOT IMPRESSED AT ALL. Telkom is taking us for a ride.
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Telkom's replyOfficial
11 Aug 2015, 18:10Hello Zesus,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133497.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133497.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply11 Aug 2015, 18:10
Official
Hello Zesus,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133497.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133497.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,