Telkom SUCKS

Goodday

My dad has requested an upgrade from Telkom on the 26 of September 2019 from softcap to uncap. The lady at in the sales department said the upgrade will be ready 01 October, called and ask no results. The new router arrived last week Friday 18 October 2019. Calles Friday for the TIN number, the dumb sales person didn't read I'm sure that its an upgrade from soft cap to uncapped. Saturday 19 Oct spend from 8:00 with people on a chat or on the line with sales department. The techs say that sales must upgrade the number when calling sales they say the upgrade is made. Now my question is who the hell is lying. We have the ref num *** and this is not sorted it has been almost a week. I called numerous times and was told call either 10213 sales or 10210. I have proof that sales says we are on uncapped 4mbps but our speed is 280kbps

Dear Telkom Customer Thank You for your email. We do apologise for the delay in response. Please note as per coverage you are covered only for the 4Mbps line speed hence the reason as to why we are unable to assist with an upgrade. Kind Regards TN Fulfilment Good day Allan Roman,

Trust that you are well.

Please note that we were experiencing some technical issues with your order, it has been attended to, we have appointed a Technician for the 14/10/2019 to complete your order, we will notify you as soon as the order has been completed.

We apologise for the inconvenience,

Kind regards Telkom SA (WJD) Hi

I would like to know did you do the upgrade to uncapped Wifi because I just logged onto google and it said my data is finished and my internet is very slow. It should run at 2mbp but its running at 350kmp. The person said the upgrade will be 01 October 2019 so I dont understand why the data is finished.... I have phone 25 September 2019

Can you people please assist with my above problem

Allan Roman