Telkom sucks

I app**** for fibre and relocation of my telkom line on 20 sept. Each day i call i get the same answer that it is still at the networks department with the answer that the turn around time ia 7 to 14 days. It has been WAY linger than

The order no is 31-*** Ref nrs: Fibre: ***A Line: ***A

Please help me to resolve this issue because the new tenants want to move into shop 11 and i cannot move intil i have fibre.

Currently im paying rent for 2 shops.... which i cannot afford.