JE
Jackie E

1 reviews | Active since Jul 2017

10 Jul 2017, 17:34

Telkom sucks

<p>I phoned to change my ADSL from one address to the other. I realized Telkom had an old number on their system. I changed it because the technicians phone that number when they want to confirm the time to install the new line. I have phoned 4 times to confirm the number and make sure no mistake like this happens again, because I cannot just stay at home the whole day to wait for them to pitch up. Again after all my efforts they phone the old number and another day wasted. Still no ADSL. If this was the first incident I understand, but since the 1st time I tried I have struggled and every time I had to come up with the solutions or fight to get things done, it feels like they are the customer and I am the provider………</p>

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Replies (2)
Telkom
Telkom's reply12 Jul 2017, 08:10
Official

Hello JackieEksteen

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private reply with the order number for our fulfillment team to assist further.


Regards
Noleen
Telkom Social Media Team.

Best regards,

JE
Jackie E's update12 Jul 2017, 10:03
Reviewer Update

Hi Noleen,

I was phoned yesterday by the technical department and they wanted to change the day of fitment to today after the call agent promised that it would be done yesterday. After I expressed my concerns they arranged to do it yesterday. The line is installed but still not activated, I phoned and at the sales department they told me that it will take 48 hours, because I requested a TIN number. Please see my details below

I.D ***, TIN Number ***.