1 reviews | Active since May 2017

11 May 2017, 22:04

Telkom sucks

<p>I bought a huawei router(15G), 5G day time and 10G night time surfing.</p> <p>This thing does miracles. You don't use it the whole day, get home and try to connect, boom no data left. The miracle here is that the device has been off the whole day, you have paid Telkom what they want and you have not used it for the month. That i find very disrespectful from Telkom to it's customers. Some of us work for the money we choose to spend to drive your business, fix this and explain what will happen with the data that has gone missing after being paid for. Bad service . Very disappointing and disrespectful.</p>

0
Replies (3)
Telkom
Telkom's reply12 May 2017, 09:54
Official

HI louisa-pooe

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply13 May 2017, 17:22
Official

Hi Louisa

May you please provide us with your contact details and your email address.

Regards

Diketso

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply18 May 2017, 10:30
Official

Good day

We have validated your usage on *** and all charges are accurate. Our records indicate no unusual data depletion.

Please change your modem password and monitor your usage.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,