Telkom Sucks

<p>I so ever regret changing my network contract from MTN to Telkom. I sent my Huawei P8 lite mobile device in for repair in March 2017 at the Blue Route Telkom store as my device just stopped charging and died. After many failed attempts trying to contact the Blue Route Telkom store for over weeks I just could not get through. My calls kept on redirecting to the Canal Walk branch which stated the Blue Route Branch never picks up and that the calls comes through to their line. At one stage I was even given a faulse email address for the Telkom Blue Route via an agent at the Canal Walk Branch. After a frustrating two week period of trying to contact the store just to find out whether my device was ready for collection. I decided to drive to the store on April 8th 2017 and asked the sales asstant (Asiphe) whether my device was ready of which I provided the documentation for the repair of the phone. At first the sales assistant stated that my device has not arrived yet. I then asked her why is it so difficult to get through to their store and she rep**** it is a walk in store and they don't deal with customers telephonically of which I think it us utter *******. I asked her to please double check, then quietly and suddenly the phone appeared. I told her this is exactly the reason why I was so frustrated that my phone has arrived at the store but no one even tried to contact me regarding my device. When asked whether my device was repaired the sales assistant rep**** 'NO' it was not fixed. I was totally confused at this point as I sent my device in to be repaired. She stated that my device could not be repaired. I told but I paid for the device to be repaired of which she stated that I paid for an assessment fee. In this entire process has no one told me that I had to pay for an assessment fee as I sent my device to be repaired. I then sold the assistant that I wanted to cancel my Telkom contract of which I was told that I would have to pay a penalty if I chose to do so. This experience makes me sick to my stomach as my device conveniently dies just exactly a year after opening my contract with Telkom. What the HELL do I do with a device that does not work and still have to pay a years subscription fees. Telkom is a total ******* the worst customer service ever!!!! To put the cherry on top I have received my very first statement in April 2017 since opening my contract back in March 2016. I do not even want to explain what happened there!!!!</p> <p>I am disgusted by this the level of service Telkom does not provide.</p> <p> </p> <p>You make me sic****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>